ABOUT US

TRUSTED
PROFESSIONAL
READY TO HELP

Hatteras Mortgage and Finance was founded on the principles of Honesty, Integrity and Clarity.

Loan products should be easy to understand, easy to access and stress free.

Think of us as your concierge service; The people you go to; you tell us want your needs and wants are and we’ll see to it. We believe in a lifetime relationship, not a simple one off transaction.

We’re here to help today, next week, next year and further.

We will work with you and your service providers (real estate agent, conveyancer and lender) during the purchasing process, while making sure you obtain the finance that suits your needs and circumstances.

Your time is valuable to us and we thank you for reading about the steps to buying a house and obtaining finance. We designed this guide to take you through the process, reduce the anxiety, answer your questions and ensure nothing is missed. Attention to detail is in our DNA.

We’re here to help today, next week, next year and further.

MEET THE TEAM


Director, Troy Clayton

I learned from early on in my working life that without you, the customer, I’d have nothing. The best way to keep your job was to own your customer for life, not just a deal. Take a genuine interest in them, take pride in your work and in seeing them pleased. Together with my small but experienced team, we strive to take the drama out of the process of obtaining finance. We work with everyone involved in your deal. It’s the only way to ensure you get the most appropriate finance.

I have a background in Mechanical Engineering service and break down repair. Solving complicated problems involving many trades at once, under pressure at all hours of the day and night. It has to be done, it has to be done right, it has to be done right now, the client is depending on you.

While I run my own business I also have the privilege of looking after my family of wonderful wife and two boys, our youngest with special needs. I was the stay at home parent for both of them from birth until school age. It gave me a unique perspective of our clients and true respect for the parents I’ve met.

I pride myself helping people so for me working with clients isn’t a chore to be endured. I get great satisfaction in ensuring my clients can make an informed decision, are aware of the full range of options open to them and the pros and cons of each. Be it first home buyer, second or third time purchasing a home or looking to invest, a boat or vehicle loan, financing a holiday, together we can select the best product from our sophisticated software. We have access to more than 600 products from over 30 lenders and the experience of writing over $500 Million in loans to clients around Australia.

Together with my team we offer my services to a broad range of clients including Investors, First Home Buyers, Self Employed and many others. We work with Low Deposit home loans, Family Guarantees, Self-Managed Super Funds, Low Doc loans, Trusts, Pre Approvals and of course – property purchases for all kinds of people. We also work with car loans, personal loans, plant and equipment finance as well as the full range of chattel mortgages, CHPs and leases. We have close working relationships with Financial Planners, Accountants and a number of real estate agents around the country who can help our clients if required.

My team and I know that you’re only as good as your last deal, so we are committed to making the process as easy and straight forward as possible and putting everything we have into achieving our client’s goals.

Honest, straight forward, dedicated to our clients and committed to excellence. The way it should be.

OUR
PHILOSOPHY

At Hatteras Mortgage and Finance we have a learnt from many years of being in business that there are five key motive elements that make the difference between success and failure. Humans are driven by their motives and these motives affect everything they do.

The client is the most important component. They might not always be right, but without them you have nothing.
Everything you do is indicative of who you are. From the smallest detail to the end product, if you had a hand in it, your name is on it and so is your reputation.
The reason for being in business. If your reason is solely to make money, you will fail because win or lose, you can never be satisfied with the result. People go into business to take control of their own lives, not to make a fortune. Focus on the tasks at hand and the score board will look after itself.
Honesty. Being honest to everyone including yourself. If you honestly enjoy what you do it won’t be difficult no matter how hard it gets. If you don’t enjoy it, you won’t do it well.
Integrity. You can’t expect others to play by the rules if you don’t. You can’t expect trust if you don’t earn it, you can’t expect the best of others if you don’t display yours.

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